Redesigning the Passenger Experience in the Context of Commercial Aviation: Door to Door
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Abstract
When addressing the topic of travel, a series of mixed
emotions can rise up within us. Stemming from our
experience from previous trips, we may choose to see the
entire trip as a positive or negative based upon a single
element: air travel. I am to improve the overall perception
of air travel by redesigning the passenger experience in
the context of commercial aviation: door to door. What
this means is that I plan to investigate and improve the
expedience and convenience for the passenger when
navigating to, through, and from the realm of travel via
means of passenger aircraft. Rather than just focusing
on improving the airport, I want to encapsulate the entire
experience; from the second you leave your home to the
moment you arrive at your destination. This stretches
across a broad array of factors to consider, such as luggage
transportation, accommodation/reservation management,
as well as the atmosphere for the passenger in flight, just
to name a few. As a result, I aim to create a new network
of systems that is integrated cohesively to one another
to focus not on the amount of money to be made, but
rather on the betterment of the entire air travel passenger
experience.