Redesigning the Passenger Experience Within the Context of Commercial Aviation: Door to Door

Abstract

When addressing the topic of travel, a series of mixed emotions can rise up within us. Stemming from our experience from previous trips, we may choose to see the entire trip as a positive or negative based upon a single lement: air travel. I am to improve the overall perception of air travel by redesigning the passenger expereince in the context of commercial aviation: door to door. What this means is that I plan to investigate and improve the expedience and convenience for the passenger when navigating to, through, and from the realm of travel via means of passenger aircraft. Rather than just focusing on improving the airport, I want to encapsulate the entire experience; from the second you leave your home to the moment you arrive at your destination. This stretches accross a broad array of factors to consider, such as luggage transportation, accomodation/reservation management, as well as the atmosphere for the passenger in flight, just to name a few. As a result, I aim to create a new network of systems that is integrated cohesively to one another to focus not on the amount of money to be made, but rather on the betterment of the entire air travel passenger experience.