| dc.contributor.author | Ito, Miwa | |
| dc.description.abstract | Among the various communication technologies that are used in organizations, e-mail has been a dominant communication medium in the modern workplace. The purpose of the current study is to examine how individuals' work group identification influences their perceptions of e-mail use in organizations based on social identity theory. This project examines how individuals' work group identification predicts their perception of an organizational worker's communication competence. Independent-samples t test and multiple regression analysis were adopted to examine the hypotheses and research question. Data was collected using an online questionnaire to report participant perception of communicator competence in hypothetical e-mails, in regard to high-flaming/low-flaming messages and from an ingroup/outgroup member. Participants consisted of 211 people who have more than one year of work experience and use their individual e-mail accounts for communicating with other employees in the same organization. The findings indicated that participants perceived a higher level of conversational effectiveness in an e-mail with a low-flaming message from an ingroup member. Work group identification, sex, and age predicted perceived communication competence in an e-mail with a low-flaming message from an ingroup member, while work group identification (only for conversational appropriateness) and sex negatively predicted perceived communication competence in an e-mail with a high-flaming message from an outgroup member. This empirical research contributes to the development of innovative approaches to workplace e-mail communication studies. | en_US |
| dc.publisher | North Dakota State University | en_US |
| dc.rights | NDSU Policy 190.6.2 | |
| dc.title | Work Group Identification and Communication Competence in the Use of E-mail | en_US |
| dc.type | Thesis | en_US |
| dc.date.accessioned | 2018-02-21T15:30:53Z | |
| dc.date.available | 2018-02-21T15:30:53Z | |
| dc.date.issued | 2014 | |
| dc.identifier.uri | https://hdl.handle.net/10365/27603 | |
| dc.rights.uri | https://www.ndsu.edu/fileadmin/policy/190.pdf | en_US |
| ndsu.degree | Master of Science (MS) | en_US |
| ndsu.college | Arts, Humanities, and Social Sciences | en_US |
| ndsu.department | Communication | en_US |
| ndsu.program | Communication | en_US |
| ndsu.advisor | Beck, Stephenson J. | |
