Exploring the Gendered Differences within the Service Industry
Bartholomay, Mariah Jeau
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For this study, I sought to understand the demands women face in their everyday lives and how these demands may impact how differing genders perform their jobs in the service industry. I utilized qualitative research methods to analyze focus group transcripts and examine servers who worked in Fargo, ND. For this study, I set out to understand two research questions: 1) Do women and men’s gender performativity impact their work as servers and/or bartenders? and 2) Do the differences in performativity impact servers’ and/or bartenders’ perception of gender equality in the workplace? I found that men and women experience their jobs as servers differently. This is shown in the gendered performances that are expected of servers. I found, through my research, that the gender of a server is connected to the way they perform. Both genders perceived that they must perform in particular ways to be successful in their work.