The Effects of 'Crucial Conversations' Training on Roommate Satisfaction and Roommate Friendship
Abstract
This study examined the impact of a communication skills workshop called
'Crucial Conversations' on the satisfaction and friendship levels of first-year roommate
dyads. Roommate satisfaction and roommate friendship were measured for students who
had attended the workshop with their roommates; for students who attended, but their
roommate did not; for students who did not attend, but their roommate did; and for
roommate pairs in which neither student attended. Overall, the students who attended this
workshop with their roommates reported higher levels of roommate satisfaction and
roommate friendship. Suggestions for further research were also offered.