| dc.contributor.author | Hatton, Angela Yvonne | |
| dc.description.abstract | The A3 report is a lean practice innovated by Toyota motor company. The A3 report, a
growing trend in organizations, is promoted as a communication tool, but it has not been
studied from a communication perspective. In this study I interview twelve professionals
who use A3 reports in their work and identify the ways in which A3 reports enable and
constrain organizational communication. This study illustrates the communicative
enactment of knowing and identifies how the A3 report structures organizational problem
solving and creates knowledge-accomplishing activity. The A3 report constrains
information through its concise 11 by 1 7 inch paper size and enables knowledge production
through discussion and the Japanese consensus-building concept of nemawashi. I submit
that organizational use of the A3 process creates bridges between communities of practice
and allows organizational actors to span traditional boundaries and engage in knowledgecreating
conversations, thus furthering understanding of the communicative constitution of
the organization. | en_US |
| dc.publisher | North Dakota State University | en_US |
| dc.rights | NDSU policy 190.6.2 | en_US |
| dc.title | The A3 Report as Knowledge-Accomplishing Activity: A Practice-Oriented Analysis of Situated Organizational Problem Solving | en_US |
| dc.type | Thesis | en_US |
| dc.date.accessioned | 2024-03-04T20:56:45Z | |
| dc.date.available | 2024-03-04T20:56:45Z | |
| dc.date.issued | 2010 | |
| dc.identifier.uri | https://hdl.handle.net/10365/33712 | |
| dc.subject.lcsh | Communication in organizations. | en_US |
| dc.subject.lcsh | Knowledge management. | en_US |
| dc.subject.lcsh | Organizational learning. | en_US |
| dc.rights.uri | https://www.ndsu.edu/fileadmin/policy/190.pdf | en_US |
| ndsu.degree | Master of Arts (MA) | en_US |
| ndsu.college | Arts, Humanities, and Social Sciences | en_US |
| ndsu.department | Communication | en_US |
| ndsu.program | Communication | en_US |
| ndsu.advisor | Littlefield, Robert S. | |
