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The Value of Rewards in a Referral-Based Loyalty Program

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Adams, Lyndsie Shaliece
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Lyndsie Shaliece Adams (355.9Kb)
Abstract
Loyalty and rewards programs provide incentives to customers in exchange for their membership. The presence of these programs is widespread in the marketplace and consumers are beginning to expect such programs to be available across many industries. However, the cost of operating these programs is significant. This study analyzed a rewards program in which members of a health club are rewarded for referring other new members. The purpose of this study was twofold; identify who participated in the rewards program, and determine if members value rewards. Secondary data on member participation within the program was gathered, and a survey was distributed to members. The secondary data displayed that behaviors varied by age group, gender, and stage of membership tenure. The survey found that a majority of members value this firm’s rewards program. Based on the data, suggestions for improving the program are provided.
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http://hdl.handle.net/10365/23151
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  • Apparel, Design & Hospitality Management Masters Papers

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Student Focused, Land Grant, Research Institution

  • Campus Map
    • Campus Map (pdf)
    • Building list
    • Campus Offices
  • Equity
  • Employment
  • Phone/Email Directory
  • Online Services
    • Blackboard
    • One Stop
    • Campus Connection
    • IT Help Desk
    • Libraries
    • Email
    • Student Success Collaborative
  • Registration And Records
    • Course Schedule
    • Dates and Deadlines
North Dakota State University - Libraries
Circulation: (701) 231-8888 | Reference: (701) 231-8886
Administration: (701) 231-8753
Main Library address: 1201 Albrecht Boulevard
Mailing address: Dept #2080 PO Box 6050, Fargo, ND 58108-6050
Site manager: Site manager
Contact Us |